Research has consistently found that a caring, patient-focused approach leads to greater patient adherence, improved communication with clinicians, increased use of preventive care, and reduced hospitalizations and readmissions, among other benefits. Patient Complaints: Proactive Service Recovery and De-escalation Strategies explores the difference between complaints and grievances, explains service recovery best practices, and provides effective strategies for addressing patient dissatisfaction and navigating social media issues in an empathetic and ethical manner.