Conflict Resolution Strategies: Patients and Families presents strategies for assessing potential risk factors for patient violence and discusses the appropriate methods for de-escalating a situation in which a patient or family member is exhibiting anger, distress, or potentially violent behavior, thereby restoring a safe environment and decreasing the risk of patient, family, or staff injury. It also seeks to enable participants to identify effective strategies for supporting patients and their caregivers when mental health services or treatment are recommended as part of overall care.
