Masthead

Support Manual

Contact Information

Forgot your password?
We can send your password automatically to your e-mail address.

Need technical assistance?
Call 866 858 7434 between the hours of 8:30 a.m. and 5:00 p.m. EST; or e-mail us at info@med-iq.com.

For general information about activities, 866 858 7434; or e-mail us at info@med-iq.com.

Applications & Software

The online 'Continuing Medical Education' will allow you to participate in viewing activity materials, take exams and receive credits towards your degree. Since many of our online activities require that you have software to accompany our online presentations, you may not have all the necessary programs to go along with them. Please review the list below and if you have any questions regarding the information you see on this website, please call 443 543 5207.

Programs used throughout this site:

Instructions for Enabling Cookies

To earn CME credit you will need to have cookies enabled.

For Internet Explorer Users:

  1. Go to the "Tools" menu and select "Internet Options"
  2. Click on the "Privacy" tab at the top of the window and click on the "Advanced" button
  3. Under "Cookies" uncheck the box that reads "Override automatic cookie handling"
For Firefox Users:
  1. Go to the "Tools" menu and select "Options"
  2. Click on the "Privacy" button on the top menu
  3. Click on the "Cookies" tab
  4. Under "Cookies" check the box that reads "Allow sites to set Cookies"

Security & Firewall

If you are experiencing issues with downloading, viewing files or having difficulties navigating throughout the site, it may be a result of internet security and personal firewall.

Internet Explorer Please take the necessary steps to set up www.med-iq.com as a trusted site:

  1. Go to the "Tools" menu and select "Internet Options"
  2. Click the "Security" tab at the top of the window and select "Trusted Sites" as the Web content zone
  3. For Trusted Sites, click the button called "Sites"
  4. Add http://www.med-iq.com/ to the zone
  5. Make sure the checkbox at the bottom, "Require server verification (https:) for all sites in this zone" is unchecked
  6. Select "Add" and then click the "OK" button

Viewing our Webcasts

For our activities that are available as Webcasts, it is recommended that you follow these system requirements:

Operating System
Microsoft Windows® 98, NT, 2000, XP, ME

Browser
Microsoft Internet Explorer 5.5 or 6.0

PDF Viewer
Adobe Acrobat Reader® or Adobe Reader

Media Player
Windows Media® Player 7.1 or higher

If you experience difficulty with Windows Media Player and find that you are having trouble connecting to the Webcast, try these steps:

  1. Click on the down arrow along the top bar of Windows Media Player directly next to the Minimize, Maximize, and Close buttons.
  2. Go to the "Tools" menu and select "Options" from the slide out menu.
  3. Click on the "Network" tab at the top of the menu.
  4. Uncheck "Multicast", "UDP", and "TCP" from Streaming Protocols. Make sure "HTTP" is checked.
  5. Click the "OK" button.

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