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3 Insurance Companies
3 Seemingly Similar Needs
3 Different & Successful Approaches

3 Insurance Companies

We worked with 3 different companies who insured 3 different medical practices, each with a similar issue—a high incidence of claims. We helped them by using 3 different approaches.

Here’s what we did:

Insurance Company 1: Large MPL Carrier in the Northeast

Client Needs: This MPL carrier insures a radiology group with a high number of claims related to communication failures in the management of labs and test results.

Med-IQ Approach:

  • Designed and delivered a custom online assessment to gauge physicians’ knowledge of work processes related to labs and test results; the assessments identified key gaps in physicians’ understanding and gathered suggestions to improve processes

  • Matched the specific gaps we identified with our industry-leading library of more than 800 case-based courses to deliver education to fit their unique needs

  • Created a custom specialty-specific e-classroom curriculum for radiologists consisting of the following CME modules written by our faculty of MD/JDs:

    • Radiology: Communicating Laboratory Test Results

    • Risk and Safety Issues in Radiology X

Outcome: Client reported improvement in understanding and higher compliance to internal policies and procedures.

Insurance Company 2: Midwest-Based MPL Carrier

Client Needs: This MPL carrier insures a hospital with a cardiologist whose behavior resulted in multiple claims related to disclosure.

Med-IQ Approach:

  • Provided a custom assessment focused on isolating specific knowledge gaps by the individual provider regarding protected health information (PHI)

  • Developed and delivered a custom e-learning module with content paired to the issues uncovered through the assessment; the course was titled, PHI: Social Media, Appropriate Access and Digital Distractions

  • Delivered a custom outcomes report that contained learner performance on the policy-based assessment and post-activity evaluation feedback, including the learner’s intent to modify behavior

Outcome: A clear action plan for a peer review committee was executed in a timely and supportive manner. The individual physician hasn’t had a claim since completing the course.

Insurance Company 3: MPL Carrier with Nationwide Footprint, Specializing in ED & Urgent Care

Client Needs: This MPL carrier insures multi-specialty groups, including emergency departments and urgent/ambulatory care centers with a high number of claims related to incidental findings involving communication and transitions of care.

Med-IQ Approach:

  • Developed and delivered a custom, multi-specialty, e-learning curriculum containing the following CME modules specific to both the issue and the provider specialties that were involved in related claims:  

    • Incidental Findings (for Emergency Physicians, Primary Care Physicians)

    • Enhancing Care Transitions

    • Test Result Communication

Outcome: 100% of physicians were engaged and participated in the high-priority risk management activities. Physician test scores showed improved knowledge of key issues related to their claims history. Learner satisfaction was more than 87% because of the targeted, relevant, case-based content.

Stand Out

The insurance market is a crowded field. So how do you stand out?

By providing your diverse insureds with customized clinical risk education solutions that focus on their individual risk and claims reduction needs.

To receive a listing of courses and chat about how we can help you stand out…