Navigating Challenging Encounters equips healthcare professionals with essential service recovery, conflict resolution, and de-escalation skills to enhance patient and family satisfaction, promote workplace safety, and maintain trust during challenging interactions. Participants learn evidence-based communication strategies to effectively address patient concerns, respond to emotional or confrontational situations, and restore confidence after service failures. The course fosters a proactive, empathetic approach to resolving conflict and mitigating escalating behaviors in clinical settings.
