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Support Manual

Contact Information

Forgot your password?
Submit your e-mail address to reset your password. A temporary password will be e-mailed to you.

Need technical assistance?
Call 866 858 7434 between the hours of 8:30 a.m. and 5:00 p.m. EST; or e-mail us at info@med-iq.com.

For general information about activities:
Call 866 858 7434 between the hours of 8:30 a.m. and 5:00 p.m. EST; or e-mail us at info@med-iq.com.

Applications & Software

Many of our online activities require installed software for viewing:

Instructions for Enabling Cookies

To earn CME credit you will need to have cookies enabled.

For Internet Explorer Users:

  1. Go to the "Tools" menu and select "Internet Options"
  2. Click on the "Privacy" tab at the top of the window and click on the "Advanced" button
  3. Under "Cookies" uncheck the box that reads "Override automatic cookie handling"

For Firefox Users:

  1. Go to the "Tools" menu and select "Options"
  2. Click on the "Privacy" button on the top menu
  3. Under "History" select "Use custom setting for history"
  4. Check the box that reads "Accept cookies from sites"

Security & Firewall

For difficulties with downloading or viewing files, or navigating the site, check the following internet security and personal firewall settings.

Internet Explorer Please take the necessary steps to set up www.med-iq.com as a trusted site:

  1. Go to the "Tools" menu and select "Internet Options"
  2. Click the "Security" tab at the top of the window and select "Trusted Sites" as the Web content zone
  3. For Trusted Sites, click the button called "Sites"
  4. Add http://www.med-iq.com/ to the zone
  5. Make sure the checkbox at the bottom, "Require server verification (https:) for all sites in this zone" is unchecked
  6. Select "Add" and then click the "OK" button

Viewing our Webcasts

For our activities that are available as Webcasts, it is recommended that you follow these system requirements:

Operating System
Microsoft Windows® 2000, XP, Vista
Mac OS 10.1 or later

Browser
Microsoft Internet Explorer 6.0 or later

Mozilla Firefox 5.0 or later
Download: http://www.mozilla.org/en-US/firefox/new/

Google Chrome
Download: http://www.google.com/chrome

Apple Safari
Download: http://www.apple.com/safari/download/

PDF Viewer
Adobe Acrobat Reader® or Adobe Reader
Download: http://get.adobe.com/reader/

Adobe Flash Player
Adobe Flash Player 9 or later
Download: http://get.adobe.com/flashplayer/